Mayor Eric Adams announced several labor agreements that the city made with local 911 operators and supervisors.
The agreements were made with District Council 37 (DC 37) and Communications Workers of America (CWA) Local 1180, two unions that represent more than 1,000 emergency response employees.
Emergency personnel will now have improved work flexibility and increased compensation, according to the mayor.
A key initiative of the deal was the introduction of a pilot program that offers three-or four-day workweeks for all 911 operators and supervisors, building on a successful test program involving a small group of DC 37 employees.
Additionally, the program also includes sick leave procedures for specific critical response days where worker absences tend to be higher, according to a release.
The deal also includes city all eligible 911 operators and their supervisors with DC 37 with a recruitment, retention, and attendance incentive in the form of a semi-annual $5,000 bonus ($10,000 per year).
As for CWA Local 1180, the city worked out an agreement with the union that offers yearly salary increases (14% annually) for 911 workers, along with 40-hour workweeks — increased from 35 hours.
“When New Yorkers are in crisis, our 911 operators are the first of our first responders to support their fellow New Yorkers. And as we work to ensure New York City remains the safest big city in America, it is essential that these workers are paid fairly with good benefits,” said Adams.
