New York Attorney General Letitia James on Monday released the top 10 consumer complaints received by her office in 2025, highlighting persistent concerns over rising costs, housing disputes, bank fraud and online privacy violations.
Retail sales topped the list with 4,809 complaints, followed by internet-related issues with 4,595 and automobile matters with 4,521. Credit, banking and mortgage complaints accounted for 4,235 filings, while landlord-tenant issues totaled 4,041, the AG's Office said.
Other frequent categories included consumer services such as immigration assistance and moving companies; utilities; home repair and solar installations; entertainment and ticket sales; and travel, including airline cancellations and refunds.
“New Yorkers are already feeling the squeeze of higher prices, and scams, hidden fees, and deceptive practices can make daily life even harder to afford,” said James. “My office will not tolerate companies that take advantage of New Yorkers, and I am committed to enforcing the law and returning money to consumers who are cheated. I urge everyone to stay alert and report suspected scams and fraud to my office so we can continue protecting New Yorkers’ wallets.”
The office also issued updated guidance to help consumers avoid common scams.
In retail sales, the Attorney General pointed to the state’s Algorithmic Pricing Disclosure Act, which took effect in Nov. 2025 and requires many businesses to disclose when they use personal data to set individualized prices. Consumers are encouraged to compare prices across platforms and accounts to determine whether they are being offered personalized pricing. Businesses that fail to provide proper disclosures can face civil penalties.
The office also reminded businesses that state law bans price gouging on essential goods and services during emergencies. Consumers reporting excessive pricing should document the date, location and advertised cost and keep receipts when possible.
For renters, the Attorney General reiterated that landlords must return security deposits within 14 days of a tenant moving out and provide an itemized statement for any deductions. Tenants in rent-stabilized apartments are entitled to renewal leases at regulated increases set annually by the Rent Guidelines Board and can review their rent history through the state housing agency.
Auto-related complaints remain among the top categories. The office noted that New York’s Lemon Laws may entitle consumers to a refund or replacement vehicle if a new or used car fails to meet warranty terms. The Attorney General also referenced recent action against automakers over inadequate anti-theft protections and advised vehicle owners to confirm their cars have updated security features.
Utility and internet complaints included billing errors and service shutoffs. The office reminded residents of winter protections that restrict heat and utility disconnections during the cold weather period and encouraged those facing high bills to explore payment plans or assistance programs.
To combat online fraud and account takeovers, the Attorney General advised consumers to use strong, unique passwords, enable multifactor authentication, monitor account alerts and keep antivirus software updated. Parents are encouraged to monitor children’s gaming and social media use and to use available parental controls.
In cases of credit and banking fraud, the office warned consumers not to click unsolicited links or share security codes over the phone. Victims are urged to contact their financial institutions directly using verified numbers and to file complaints promptly. Consumers concerned about identity theft can place free credit freezes or fraud alerts with the major credit bureaus to restrict unauthorized account openings.
The Attorney General also cautioned immigrants against fraudulent service providers who falsely promise legal status or special access to federal authorities. State law prohibits non-attorneys from offering legal advice or misrepresenting their credentials, and contracts for immigration services must clearly outline fees and cancellation rights.
Home improvement and solar installation scams remain a concern, particularly after major storms or weather events. Consumers are advised to verify contractor licenses, check references and avoid high-pressure sales tactics before signing agreements or paying deposits.
For air travelers, the office outlined passenger rights in cases of significant delays, cancellations or denied boarding. Airlines must provide refunds if a canceled flight is not accepted in another form, and passengers may be entitled to compensation if they are involuntarily bumped. Travelers are encouraged to keep booking records and submit complaints when airlines fail to meet their obligations.
James said her office is focused on enforcing consumer protection laws and securing restitution for residents harmed by deceptive business practices. She urged New Yorkers to report suspected scams and fraud to the Attorney General’s office online or by calling 1-800-771-7755.
